Frequently
Asked Questions
Click
on the link below for FAQs about the particular product you are interested
in:
The
MedScope FAQs
Will
you accept Returns/Exchanges?
Yes.
The Return Policy is valid up to 30 days from date of when product was
received. All returnable merchandise must be sent freight prepaid within
30 days of date received. Please send us an explanation why you do not
want the merchandise as it may help us improve our products. Send a
copy of your proof of purchase, or receipt with your return. We provide
a Lifetime Warranty On All Scopes Against Manufacturers Defects. Product
will be replaced or refunded at our option and discretion.
What can I do
if my personal or medical information changes?
We will update your MedScope plugs for only $5.00 and includes shipping
within the U.S. Simply send us your update. Your new one will be created
and sent to you. Once received, simply unscrew the old plug and screw
in the new one.
Does
my MedScope come with a chain?
Yes, your MedScope comes with a 24-inch chain.
Return
to the MedScope page
The
ThunderBolt Storm and Lightning Detector System
How
does ThunderBolt detect lightning?
Lightning
is the flow of huge amounts of electrical current within a storm. These
currents can range from several thousand amps, all the way up to 250,000
amps. (For comparison, a typical household circuit carries 10-20 amps
of current.) The ThunderBolt has a high sensitivity receiver/amplifier
that captures a specific frequency in the electromagnetic noise produced
by these huge flows of electric current. A microprocessor then analyzes
the signals received and determines the distance, along with other important
information about the storm activity.
Can
the ThunderBolt work inside as well as outside?
The
ThunderBolt is designed to work nearly as well inside most buildings
as it does outside. However, certain types of buildings with metal walls
and roofs might cause a loss of sensitivity in normal storm detection.
A general rule of thumb is that the ThunderBolt will operate normally
in any building that allows reception of normal radio signals. If you
have questions about a specific building location, check with Customer
Support on the toll-free number.
Can
the ThunderBolt work near or in a car?
Certain
types of internal combustion engines produce electromagnetic noise across
the operating frequency of the ThunderBolt. If the unit detects a noise
level high enough to interefere with normal storm detection, it will
display a HIGH LOCAL NOISE warning and instruct the user to move the
ThunderBolt to a different location. This type of background noise is
normally only produced by an engine when running. Operating the ThunderBolt
near a vehicle with the engine off should never be a problem.
How
long will the unit work on a 9 volt battery?
The
ThunderBolt should operate from 40-60 hours on a fresh 9 volt battery,
depending on the amount of storm activity detected during this period.
What
is the auto shut off time?
The
ThunderBolt is designed to shut off automatically after approximately
8 hours of continuous operation without any button activation. This
is intended to help conserve battery life if the unit is accidentally
left turned on. If the ThunderBolt is being powered by the external
power adapter, this feature is disabled by the microprocessor.
Can
the ThunderBolt operate in any position?
No.
The ThunderBolt is designed to operate either vertically (hand-held,
using the wall mount, or using the optional desk stand), or lying flat
on a horizontal surface. The unit will NOT perform properly if oriented
on its side.
Can
the ThunderBolt distinguish between real lightning/storm activity and
false signals?
Yes.
The ThunderBolt contains a special software routines for detecting and
minimizing false triggering from non-storm sources. These routines trigger
special warning messages if the level of this background noise is too
high for normal storm detection and ranging. A background noise sampling
routine can be run at any time from the main menu. It should be re-run
any time the unit is moved or new equipment or electronics are placed
nearby.
Is
there a way to tell if my batteries are low?
Yes.
Remaining battery life is constantly monitored by the computer. A LOW
BATTERY warning message is periodically displayed once the remaining
battery life drops below approximately 5-7 hours of normal operation.
The batteries should be changed as soon as possible after the warning
message starts to be displayed.
Can
the ThunderBolt be powered by an external power adapter?
Yes.
The ThunderBolt may be powered by the supplied power adapter. The adapter
jack is labeled "9V DC" and is located on the back of the
unit above the batttery compartment door. Only Spectrum-approved low-noise
adapters are recommended for use with the ThunderBolt. Many "off-the-shelf"
adapters produce too much noise for proper operation of the unit. Spectrum
offers 120v, 220v, and 12v adapters for use with ThunderBolt.
When
the ThunderBolt detects lightning or storm activity, how often is the
information updated?
As
the storm is tracked, the displayed range, speed, and ETA are displayed
on a rotating series of text-message screens. The displayed information
is updated by the microprocessor as often as new data is accumulated
about the storm and its activity.
Should
I be cautious while using the ThunderBolt around water?
Yes.
Remember, the ThunderBolt is weather-resistant, but is NOT waterproof
and definitely not submersible. Never use the 120VAC adapter around
water, inside or outside!
What
is the range of ThunderBolt's storm and lightning detection?
The
ThunderBolt is designed to detect and track all thunderstorm activity
within 75 miles of your location. Storms producing the most lightning
activity will provide the most accurate information for the ThunderBolt
to detect and analyze. Certain types of very low-level storms, or storms
in the earliest phases of their development will take longer to be detected
and ranged.
Why
does the ThunderBolt say a storm is "local" when it reaches
a distance of 8 miles?
The
8-mile warning boundary is based on the length of the typical lightning
stroke (6-10 miles!) and the normal pattern of lightning activity within
a storm cell. Most thunderstorms produce the highest number of strokes
at the leading and trailing edges of the storm cell. Very often, the
strokes produced at the leading edge of the storm are thrown forward
into areas that might not even be under cloud cover. This is the reason
that up to 70% of all people injured or killed by lightning are struck
with blue sky overhead!
The ThunderBolt is designed to warn you of
when the danger of lightning exists, even if it still looks clear in your immediate vicinity.
Do you offer a money back guarantee?
We offer our customers a 30 day money back guarantee. For returning a ThunderBolt, please
contact us within 30 days at
sales@safetyproductsunlimited.com, or call
us at 888-662-3559. There will be a 10% restocking fee deducted from your refund.
Return
to the ThunderBolt page
Carbon
Monoxide FAQs
(from
the Consumer Product Safety Commission Document #466)
What
is carbon monoxide (CO) and how is it produced in the home?
Carbon monoxide (CO) is a colorless, odorless, poisonous gas. It
is produced by the incomplete burning of solid, liquid, and gaseous
fuels. Appliances fueled with natural gas, liquified petroleum (LP gas),
oil, kerosene, coal, or wood may produce CO. Burning charcoal produces
CO. Running cars produce CO.
How
many people are unintentionally poisoned by CO?
Every
year, over 200 people in the United States die from CO produced by fuel-burning
appliances (furnaces, ranges, water heaters, room heaters). Others die
from CO produced while burning charcoal inside a home, garage, vehicle
or tent. Still others die from CO produced by cars left running in attached
garages. Several thousand people go to hospital emergency rooms for
treatment for CO poisoning.
What
are the symptoms of CO poisoning?
The
initial symptoms of CO poisoning are similar to the flu (but without
the fever).
They include:
